Returns
Our policy lasts 30 days. If 30 days has elapsed since your purchase, unfortunately we are unable to offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late (over 5 working days) or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: Covers 33, Commercial Mills, Oldham Road, Sowerby Bridge, West Yorkshire, United Kingdom HX6 4EH.
Shipping
To return your product, you should mail your product to: Covers33, Commercial Mills, Oldham Road, Sowerby Bridge, West Yorkshire, United Kingdom HX6 4EH.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Our Priorities Are to Ensure:
- The quality of our products
- Our products are safe and fit for their intended purpose
- All products are packed to avoid any damage in transit
- Our products are sourced in a responsible manner
Covers 33 are committed to operating a responsible and successful business. We aim to provide a high level of service to all our customers to welcome them to Covers 33, whether they wander through the reception doors, call us, talk to us online or see us at a market fair. However our customers choose to shop with us, it must be safe, welcoming and easily accessible for all.
Customer Service
Covers 33 understands the importance of creating and maintaining good relationships with our customers, by ensuring we offer the product choice, value and service they expect from us. This means continually developing how customers are able to shop with us, whether over the phone, at a market fair, or placing an order online. It is also important to us that each enquiry or issue is resolved for the customer. Satisfactory resolution of all customer contacts is a business priority for Covers 33.